In today’s digital age, many of us have signed up for various online services without giving much thought to the fine print of the Terms and Conditions. If you have signed up for Uber Eats or Disney+, chances are you scrolled right past the binding arbitration provision which can limit your ability to sue Uber Technologies, Inc., or The Disney Company in Court. While many individuals struggle to envision a scenario where they would want to engage either of these corporate entities in litigation, some users of these apps have discovered that they unknowingly waived their right to a trial when they accepted the terms of service.
A recent case involving a married couple from New Jersey has once again brought attention to the powerful impact of arbitration clauses in “terms of service” agreements. A Husband and Wife were involved in a devastating car accident during an Uber ride in March 2022, which left them with significant physical and psychological injuries. Despite their efforts to sue Uber, a New Jersey appellate court ruled that they were bound by an arbitration agreement they had previously accepted when ordering food on Uber Eats, effectively blocking them from pursuing a trial, even though the meal delivery app is a service separate from the ride-sharing platform. This decision overturned a prior lower court ruling, which had argued that Uber’s pop-up notification did not adequately inform users about the arbitration clause. The appellate court, however, sided with Uber, and found that the terms were valid and enforceable.
A similar matter involving Disney made headlines this summer. In 2023, a Disney Parks guest died after suffering an allergic reaction from food served on the premises, and her widower later filed a wrongful death lawsuit against the corporation. Lawyers for Walt Disney Parks and Resorts tried to get the case thrown out of court and sent to arbitration, pointing to the binding arbitration clause embedded in the Terms and Conditions for Disney+, for which the widower had received a free trial years earlier. In August 2024, Disney reversed course and waived their right to arbitration, with their lawyers citing a desire to “put humanity above all other considerations.” The court ultimately did not make any determinations on the merits of Disney’s arguments.
Both cases underscore the growing trend of companies using arbitration clauses to shield themselves from public lawsuits. As arbitration clauses become more common, and more legal precedent supports their enforcement, individuals may find it increasingly difficult to take companies to court, even in severe cases involving personal injury or death. Consumers should be proactive and get informed before accepting the terms of service without first reading the fine print. If you have questions about the Terms and Conditions of a service you are contemplating signing up for, consider contacting an attorney before clicking “accept.”
– Adriana G. Cunha, Associate
